GOVERNANCE & POLICY
Complaints and Academic Appeals Procedure
A fair, transparent, and prompt complaints procedure is central to AIAI Campus’s commitment to quality.
1
Any student, parent, or applicant who feels treated unfairly has the right to submit an informal or formal grievance without prejudice.
2
Complaints regarding teaching quality, marks moderation, or counselling support are reviewed by the Head of Academic and the Academic Advisory Board within 5 working days.
3
Appeals against examination decisions follow formal double-blind review protocols to guarantee justice and academic integrity.
Published by: Academic Registry & Legal Affairs, AIAI Campus (Pvt) Ltd
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